Warranty Policy
At Supertech EV, we are committed to delivering quality, reliability, and peace of mind. Every Supertech electric vehicle is backed by a transparent and customer-centric warranty program designed to safeguard your investment and ensure uninterrupted mobility.
WARRANTY COVERAGE
We offer a comprehensive limited warranty on key components across our entire product portfolio, including two-wheelers (Tiger & Zapster Series) and three-wheelers (Pilot & Maxx Series).Two-Wheeler Warranty (Scooters)
| Component | Warranty Period |
|---|---|
| Battery (Li-ion) | 12 Months |
| Battery (Lead Acid) | 6 Months |
| Motor | 12 Months |
| Controller | 6 Months |
| Charger | 6 Months |
| Frame | 2 Years |
| Other Electricals | 3 Months |
Three-Wheeler Warranty (E-Rickshaws & Loaders)
| Component | Warranty Period |
|---|---|
| Battery (Li-ion) | 12 Months |
| Battery (Lead Acid) | 6–9 Months |
| Motor | 12 Months |
| Controller | 6 Months |
| Charger | 6 Months |
| Frame | 2–3 Years (Model-dependent) |
| Axle/Suspension | 12 Months |
WARRANTY TERMS & CONDITIONS
- Warranty Commencement: Coverage begins from the date of delivery/invoice issued to the first owner and is non-transferable unless specified under fleet contracts.
- Service Record Compliance: Regular servicing at authorized Supertech EV service centers is mandatory. Lapse in scheduled service may void the warranty.
- Parts Covered: Warranty covers manufacturing defects in the motor, controller, battery, frame, charger, and electrical system. Consumables like brake pads, tyres, bulbs, fuses, and mirrors are excluded.
- Battery Performance Clause: Warranty is void if:
- The battery is overcharged, undercharged, or charged with non-OEM chargers.
- Physical damage or tampering is detected.
- Water damage or deep discharge (below cut-off voltage) is found.
- Exclusions:
- Accidental damage, misuse, or modifications
- Wear and tear from normal use
- Unauthorized repair or opening of components
- Use of third-party or incompatible spare parts
HOW TO CLAIM WARRANTY
- Visit your nearest Supertech Authorized Service Center (ASC) or call our customer care.
- Provide the vehicle chassis number and warranty card.
- Our technician will inspect and confirm eligibility.
- Valid claims will receive free repair or replacement as per component warranty.